The delivery date is:
Please note: Additional country-specific duties, taxes and fees may apply, depending on your country of delivery. Please check with your local customs office for these fees. In addition, depending on the carrier used, additional service and handling fees may apply, over which we have no control. We ask for your understanding.
Each article has its own individual shipping costs. These shipping costs are directly related to size, weight, number of packages, product group, shipping company and price of the product. In this way we can offer you a fair shipping price appropriate to your product.
The shipping costs distinguish between deliveries within and outside Germany. The destination is always decisive, not the address of the customer. You will be informed about the expected amount on this page. The amount of the shipping costs may change if additional components are added.
The shipping costs for deliveries outside Germany are divided into two categories: Zone 1 and Zone 2: These zones have become necessary due to the very different costs which the contracted transport companies charge for their services. Customers of Teufel.de order exclusively to the delivery countries Germany, Austria, Switzerland.
Particularly large and/or heavy orders (over 31.5 kg) are delivered by a forwarding agent. As a rule, the commissioned company will arrange an individual delivery date with you - for this purpose, we need your telephone number during the ordering process.
You will find information on the shipping time on the respective product detail page. Please note that for orders that are paid with the payment method "prepayment", the delivery can only be set in motion as soon as the invoice amount has been credited to our account. In order to be able to make a direct delivery of goods in stock, we recommend that you select PayPal, "immediate bank transfer" or credit card as payment method. The delivery time varies depending on the type of delivery (by DHL/ UPS or forwarding agent). For logistical reasons, DHL or UPS occasionally splits up shipments to the same addressee and delivers them on different days one after the other - especially if the packages have different sizes.
Climate neutral shipping
Our shipping is climate neutral. This means that we offset the CO2 emissions of our shipping. At climatepartner.com you can find the certificate of our climate neutrality with information on how much CO2 we have offset and which climate protection project we support for this.
Replacement ear cushions for REAL BLUE, REAL BLUE NC, REAL PURE
You can find our online step-by-step instructions for changing the ear pads at the following link: See guide
The older model of the REAL BLUE (2020) just like the REAL BLUE NC (2020) have a red fabric cover inside the earphones. The new REAL BLUE/BLUC NC models (on sale since Nov. 2021), on the other hand, are equipped exclusively with a black fabric cover.
REAL BLUE / REAL BLUE NC Black fabric cover inside the earphones
REAL BLUE (2020) / REAL BLUE NC (2020)Red fabric cover inside the earphones
I hereby give my consent for Teufel to send me their newsletter containing the following services:
Product recommendations, product info, info about accessories and practical tips
Notification about sweepstakes and special deals as well as birthday and holiday wishes and background info
Surveys about, for instance, satisfaction with our products
Reminders, such as when there are products left in your shopping cart
Surveys about, for instance, satisfaction with purchased products
Personalized product recommendations based on your order history or surfing behavior on our websites (such as in the webshop or blog)
In addition, I hereby indicate my acceptance that Teufel transfers data about me for usage analysis and personalization purposes to third parties (such as Google, Movable Ink, Dynamic Yield) and correlates this with data from other sources. My data is only correlated to data from other sources via legally permitted means and assumes that any data gathered from third parties was obtained with permission (for example, in the Data Settings section of our website).
Processing of data is based on my consent as laid out in article 6(1)(a) GDPR. I may revoke my consent at any time with immediate effect by clicking a link in the newsletter or sending an email to firstname.lastname@example.org. I can disable correlation with tracking data by deactivating the corresponding categories in Data Settings.